Chenault, Please know that I am writing you to inform you of what I believe is a breakdown in the customer service processes at American Express. My problems began recently when I spoke with a Centurion customer service supervisor. It started out as a relatively simple bit of feedback that I was giving to American Express. The Membership Reward points I had been earning on my Business Centurion card have been fairly useless as each time I'd tried to use them to redeem benefits they were either very costly or not available.
Chenault, Please know that I am writing you to inform you of what I believe is a breakdown in the customer service processes at American Express. My problems began recently when I spoke write american express a Centurion customer service supervisor.
It started out as a relatively simple bit of feedback that I was giving to American Express. I told them that I wanted to earn Starwood points but was concerned about losing the Centurion benefits.
They told me to apply for a Starwood Amex card - I would earn those points and yet would retain the Centurion benefits in all purchases.
So, I did this. When my Starwood card came I began the process of notifying all merchants I deal with on a regular basis to switch my billing over to the Amex card.
I understand write american express this limit is impractical for you based on your spending and I will see to it that this problem is rectified immediately". Canettieri promised to speak to his supervisors and to call me back the next business day with an update.
Three days later and after multiple calls to try to find out if my issue was being worked on, I ended up speaking to a new accounts supervisor, Ms. Andrea Hopkins, who told me that my matter had been considered and that American Express unfortunately is not able to offer me a solution and recommended that I wait 90 days to request a credit increase as does every other customer.
When I asked to speak to her manager or the manager of her division she refused, telling me that the only thing she could recommend that I do is to write a letter to the CEO of American Express, which is why I am contacting you today.
Now, I realize that times are tough and credit is tight, but please let me frame my recent experience within some context: I also have a corporate Amex for Microsoft and a platinum Costco card.
I implore you to look at my situation as an example of how the new rules and regulations, as well as the training of employees have resulted in what I believe to be bad business results. I am considering canceling all of my American Express cards and closing my savings account after the way my legitimate concerns were dismissed by Ms.
Hopkins, and for the fact that this whole set of circumstances was brought about by Centurion customer service in the first place.
I have now spent nearly 6 hours on this matter. Please ask yourself if the tightening of credit and the inflexible application of rules should be applied to your best customers or in other areas where they make more business sense.
As the operator of a business and an entrepreneur myself, I find detailed feedback of which I am not usually privy to to be invaluable. As a stockholder of BRK-A, I am happy to discuss my experiences with you or anyone appropriate at American Express, regardless of whether or not my original issue is properly addressed or if I remain a cardholder going forward.
I hope that American Express weathers the financial storm by applying smart strategies where they need to be applied, rather than applying reactionary tactics across its entire customer base. Am I crazy or is there something awry here?
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Rebecca Lake is a freelance writer and virtual assistant living in the southeast.
She has been writing professionally since for various websites. Lake received her master's degree in criminal justice from Charleston Southern University.
If you've fallen behind on your American Express bill or. This American Express card has a lot of the features that make the Centurion so attractive.
It comes with airport lounge access, a $ airline fee credit, $ in . For deposits, write a check made out to American Express National Bank, and make sure to include your Personal Savings account number on the memo line.
You can then mail the check to: American Express National Bank P.O. Box Salt Lake City, Utah Read More in FAQs. Unfortunately, in my country, Brazil, American Express is a part of Bradesco Bank. The Bradesco Ombudsman gave me this information. I hope Amex Global is a different organization of Bradesco.
Refer to the faqs related to various American Express Corporate Card Programs, to know more about their features and how they can benefit the business.